Returns & Exchanges Policy

We want you to love your Pokémon apparel, which is why we offer a 30-day return window for all unworn items in their original packaging. Please note that promotional items and mystery boxes are final sale and cannot be returned.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original condition, ensuring all hangtags and labels are still attached to the clothing.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing